If your FilterFlow tap has a constant drip from the end of its spout, it is likely that one or more of the tap valves have worn and is allowing water to pass through it. The valve(s) will need replacing - it isn’t necessary to employ a plumber to do the job, anybody relatively ‘handy’ will be able to change the valves and most customers do it themselves. 

To establish which valve needs changing you need to shut the separate water supplies off one at a time until the drip stops. It is easiest to start with the filtered inlet because you will have easy access to the shut-off valve. Shutting the water off coming in through the filter may cause the drip to stop, in which case you know it is the filter valve that needs changing. Buy replacement valves here.

If there is an intermittent drip or a short-term dribble from the end of the spout, it is likely your tap’s aerator is dirty. To clean the aerator, unscrew the tip of the spout and remove the debris and built up dirt from the aerator mesh. It is best practise to clean the aerator every time the cartridge is changed.

You can also watch our movie that shows you how to remove and clean your tap’s aerator.

If cleaning the aerator doesn’t resolve the problem, you will need to purchase a replacement aerator, just click here.

If your tap is dripping from the bottom of its spout – where the base meets the body – it indicates your tap’s seals have worn and that a new spout seal kit is required. These can be purchased here.

Please note that if you are upgrading from an older Triflow (first generation) to a new Filterflow (second generation) tap, you will require a conversion kit.  Which kit you require will be dependent upon what type of filter cartridge housing you have.

There are seals at the base of your tap’s spout that keep its flow of filtered water separate from its flows of unfiltered hot and cold water. Over time, the seal will wear and when this happens, the filtered and unfiltered water can ‘cross track’ and mix. The water from one supply then leaves the tap through both separate outlets in the spout. Replacing your tap’s O-rings will resolve this, click here to order them.

Firstly, check the water is shut off and that the filtered water has been run to release water pressure. If this does not work, it is likely there is an air blockage in the system. Re-open the water supply to the filter, turn the filtered water lever or handle to the ‘on’ position and leave it running. Now shut-off the water under the sink and the housing should open.

Over time, high water pressure can damage the aerator in your tap.  This in turn restricts the flow and can cause noise. To check if this is the problem, remove the spout tip and then the aerator. Turn the tap on again but be sure to cup your hands over the end of the spout as the water flow will be erratic!  If the problem is resolved, then a new aerator is required. You can buy a new aerator for your FilterFlow tap here.

Wear to the housing’s O rings can result in the housing not resealing properly. You can purchase a replacement housing O ring here.

Water leaking from the braided steel inlet or blue outlet hose where they connect to your tap’s housing, normally indicates wear to the O ring inside the outlet, which will need to be replaced.  Please call or email the FilterFlow Customer Service team for further assistance.